Profiles
Kevin Teasdale
Kevin is a founding partner of Accord and has delivered many successful consulatancy assignments for clients throughout the UK, Europe, USA and South Africa. He has a proven record of supporting clients at board level to improve service delivery capability and performance.
Colin Hatfield
Colin is a managing partner of Accord and has been a leading professional consultant for many years working for organisations such as PA Consulting. In 1997, Colin jointly set up Catalyst-IT Partners, a consultancy specialising in customer sales and service, before managing the firm's successful acquisition in 2004.
Steve Desay
Steve has an in-depth knowledge of managing complex change programmes gained over 25 years spanning business, technical and operational disciplines. He has worked with organisations such as HSBC, Camelot, Avis Europe, Ace International and the public sector including emergency service providers.
Sarah Bolton
Sarah specialises in the delivery of performance optimisation, project and change management services to a broad range of financial services, communications and healthcare clients. She has 15 years practical experience with both in-house and outsourced operations gained with organisations including Nationwide, Prudential, Fujitsu ICL, Computercenter and Avaya.
Geoff Hardy
Geoff has extensive experience of working in senior customer service positions and was part of the team that originally developed and launched First Direct. He has run large customer facing operations for organisations such as HSBC, BNP-Paibas, ntl and Avco Trust. Geoff also has over five years consultancy experience and completed successful assignments throughout the public and private sector.
Paul Hatfield
Paul specialises in the provision of operational modelling and improvement programmes. He has over 12 years experience and has worked in a variety of markets such as telecoms, finance and the public sector. Paul has worked with a wide range of clients including Vodafone, Principality Building Society, Camelot and NHS Direct.
Mark Loly
Mark is Accord's business development manager and responsible for all initial client-facing engagement. He is also actively involved as an analyst and the collection and management of Accord's client satisfaction processes. Mark has over 15 years experience of working in the customer service environment within various industry sectors for clients such as First Data International, NHS Direct and Principality Building Society.
Lynda Blacker
Lynda is The ACCORD Partnership office administrator
Steve Connolly
Steve is a proven strategic and operational contact centre professional with 16 years experience of control room and contact centre workforce management, and performance improvement, gained in both the private and public sectors. Prior to his consulting career, Steve held strategic planning responsibilities for a leading UK and offshore outsource service provider, with strong links to the utilities and public sector