The Accord Partnership, Consulting Services, Service Propositions
Our consultancy propositions cover Service Delivery Strategy, Tender & Bid Management Support, Transition Management and Service Performance Management & Optimisation. Downloadable .pdf's provide greater detail of these individual high level service descriptions where appropriate, as well as showing how they all link / interact within Accord's overall consultancy proposition.
Service Delivery Strategy:
Taking a 'Top-Down' approach we match the service delivery model to client requirements and objectives. We provide strategic support at the most senior level to clearly establish a successful operating model appropriate to the challenges faced in the business environment in which our clients operate. More.....
Tender Management:
Having extensive experience of writing numerous tender documents from concept through to creation, we ensure that supplier bid responses are structured, clearly understood, and easily evaluated. Organisations can leverage this expertise by engaging Accord to support in-house tender management and procurement teams.
Bid Management & Support:
With a proven track record of successfully managing bid responses, we add both a strategic and tactical advantage in winning new business and contract renewals for our clients. We can increase both the quality and success ratio of bid responses whilst providing a library of collateral that can be used on subsequent bids. More.....
Transition Management:
Accord has experienced consultants in all areas of programme and project management. Qualified to the PRINCE 2 Practitioner standard of project management, we are equipped to successfully manage and deliver significant change programmes and projects utilising proven process-based methodology. More.....
Service Performance Assessment:
Accord has unrivalled experience of contact centre performance reviews and the implementation of improvements that deliver real benefits to the business. Our Service Performance Assessment, an evidence-based operational review, identifies gaps in service delivery and highlights opportunities for performance improvement, which can be tested against industry best practise and operational realities. We also provide a roadmap for realising these benefits, explicitly quantifying the essential elements to ensure a solid business case for change. More.....
Service Performance Optimisation:
Having identified potential service delivery improvements, Accord can support organisations in delivering these benefits. We can develop a programme to implement potential improvements in all key areas including People, Processes and Technology and have the expertise and credibility to mentor managers, staff and other stakeholders at all levels throughout the change process. We also provide the required process mapping and technology skills that compliment your own team's capabilities and add value to the business. Knowledge transfer is always a key part of each assignment. More....